Thank you for choosing HONG KONG MUJIE TECHNOLOGY CO.,LIMITED! We want to ensure that your pet products arrive in a timely manner and with the best care. Below is our comprehensive Shipping Policy:

1. Shipping Rates & Delivery Times

We offer flat-rate shipping for all orders at $4.99. Additionally, we provide free shipping on orders over $50 (before tax and shipping fees).

  • Standard Shipping typically takes 5-7 business days for delivery within the United States, depending on your location.
  • Shipping times may vary for international orders. If you are shipping outside the U.S., please contact us at service@cheerfulpolly.com for specific delivery times and rates.

2. Order Processing

Orders are processed and shipped within 1-3 business days from the time of purchase. Please note that we do not ship on weekends or holidays. If there are any delays in processing your order, we will notify you via email.

3. Shipping Destinations

Currently, we ship to:

  • United States
  • Canada
  • International shipping is available, but shipping fees and times vary depending on your location. Please contact us for more details.

4. Tracking Your Order

Once your order has been shipped, we will send you a tracking number to the email address provided at checkout. You can use this tracking number to check the status of your shipment online.

5. Shipping Delays

While we aim to ensure prompt delivery, please be aware that shipping times may vary due to factors outside of our control, such as weather conditions, holidays, or carrier delays. If you experience a significant delay, please contact us at service@cheerfulpolly.com, and we will assist you in resolving the issue.

6. Address Accuracy

Please ensure that your shipping address is correct and complete before finalizing your order. We cannot be held responsible for delayed or lost shipments due to incorrect or incomplete addresses. If you realize there is an error in your shipping address after placing your order, please contact us immediately at service@cheerfulpolly.com, and we will do our best to assist you.

7. Shipping Restrictions

  • We are unable to ship to P.O. Boxes or Military Addresses (APO/FPO).
  • Some products may have additional shipping restrictions based on size, weight, or destination. If your order includes an item with special restrictions, we will notify you.

8. Customs & Duties (International Orders)

For international shipments, please be aware that customs duties, taxes, and import fees may apply once your order reaches its destination country. These fees are the responsibility of the customer, and we recommend checking with your local customs office for more information.

9. Lost or Damaged Shipments

If your order is lost or damaged in transit, please contact us immediately at service@cheerfulpolly.com. We will work with the carrier to resolve the issue. We may ask for photographs of the damaged items or packaging to help facilitate the claim.

10. Contact Us

If you have any questions or concerns about shipping, please feel free to contact us at:

  • Email: service@cheerfulpolly.com
  • Address: 11/F., TIN WUI INDUSTRIAL BUILDING,NO. 3 HING WONG STREET, TUEN MUN, NT.

We are here to help!