Thank you for shopping with HONG KONG MUJIE TECHNOLOGY CO.,LIMITED! We strive to provide high-quality pet products, and we want to ensure that your shopping experience is seamless and enjoyable. If for any reason you are not satisfied with your purchase, please refer to our Returns & Refunds Policy below:

1. Eligibility for Returns

You have 30 days from the date of purchase to return any items. To be eligible for a return, the product must be:

  • Unused and in the same condition that you received it.
  • In its original packaging, including all tags, labels, and accessories.
  • Not a sale or clearance item (unless defective).

Non-returnable items:

  • Perishable goods, including pet food and treats.
  • Gift cards.
  • Items marked as non-returnable at checkout.

2. How to Return Your Item

To initiate a return, please contact our Customer Service team at service@cheerfulpolly.com with your order number and the reason for the return. Once your return is approved, we will provide you with instructions and a return authorization number (RA#). Please note, shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or defective items).

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow 7-10 business days for the refund to appear in your account.

Note: Shipping fees are non-refundable, except in cases where we have made a mistake with your order.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please return the original item as outlined above, and place a new order for the desired item. Exchanges are subject to product availability.

5. Defective or Damaged Items

If your product arrives defective or damaged, please notify us immediately at service@cheerfulpolly.com. We will provide you with a return label and either send a replacement or issue a full refund based on your preference.

6. Late Returns

If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

7. Contact Us

If you have any questions or concerns regarding our Returns & Refunds policy, feel free to reach out to our customer service team:

  • Email: service@cheerfulpolly.com
  • Address: 11/F., TIN WUI INDUSTRIAL BUILDING,NO. 3 HING WONG STREET, TUEN MUN, NT.

We are here to assist you!